Privacy policy

Privacy Policy

Effective date: 1.2.2026

This Privacy Policy explains how LUPO, Aleksandra Špela Lukas s.p. (hereinafter: "we", "us", or "our") collects, uses, and protects your personal data when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your data in compliance with the General Data Protection Regulation (GDPR).

 

 

1. Data Controller

LUPO, Aleksandra Špela Lukas s.p.
Address: Kungota pri Ptuju 9, 2325 Kidričevo, Slovenia (EU)
Email: info@momeajewelry.com
VAT: 14464926

 

 

2. What Personal Data We Collect

We may collect the following personal data:

  • Name and surname

  • Shipping and billing address

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely by third-party payment providers)

  • Personalization details for your order (e.g. custom messages or names)

  • IP address and device/browser data (see Cookies section)

 

 

3. How We Use Your Data

We use your personal data to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order confirmations and updates

  • Respond to inquiries

  • Comply with legal obligations (e.g. tax records)

  • Improve website functionality and user experience (see Cookies)

We do not sell your personal data to third parties.

 

 

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a contract (e.g. fulfilling your order)

  • Your consent (e.g. marketing or newsletter subscriptions)

  • Legal obligation (e.g. accounting and tax requirements)

  • Legitimate interest (e.g. improving our services and preventing fraud)

 

 

5. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting obligations.

Typically:

  • Order data: 5–10 years (for tax/legal compliance)

  • Email inquiries: up to 1 year

  • Cookie data: see Cookie Notice

 

 

6. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing or request restriction

  • Withdraw consent (where applicable)

  • Data portability

  • File a complaint with your local Data Protection Authority

To exercise your rights, contact us at [Insert contact email].

 

 

7. Third-Party Services

We may share your data with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping providers

  • Website hosting providers

These parties are GDPR-compliant and only process data as necessary to provide their services.

 

 

8. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

 

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

 

 

Cookie Notice

Effective date: 1.2.2026

Our website uses cookies to enhance your browsing experience, improve functionality, and analyze traffic. This Cookie Notice explains what cookies are and how we use them.

 

 

1. What Are Cookies?

Cookies are small text files stored on your device by websites you visit. They help websites remember your preferences and improve your experience.

 

 

2. Types of Cookies We Use

  • Essential cookies: Necessary for website functionality (e.g. shopping cart, secure login)

  • Performance cookies: Help us understand how visitors use the site (e.g. Google Analytics)

  • Functionality cookies: Remember your preferences

  • Marketing cookies: Used to track user behavior and personalize advertising (only with consent)

 

 

3. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our site.

For more detailed control, you may be presented with a cookie consent banner when you visit our website, where you can choose which cookies to accept.

 

 

4. Third-Party Cookies

Some cookies may be placed by third-party services we use (e.g. Google, Meta/Facebook, payment gateways). These services have their own privacy and cookie policies.

 

 

5. Changes to This Notice

We may update this Cookie Notice from time to time. Changes will be posted on this page with the updated effective date.

 

 

6. Contact

If you have any questions about our use of cookies or your data privacy, contact us at: info@momeajewelry.com.